Refund policy

At Al Najam Fragrance, customer satisfaction is our top priority. If you are not fully satisfied with your purchase, you can request a return or exchange under the following terms.

 Return Policy Duration

• You have 14 days from the date of delivery to request a return or exchange.

 Eligibility for Return

• To qualify for a return or exchange:
• The product must be unused.
• At least 95% of the perfume must remain.
• The item must be in its original packaging (box required)
• Proof of purchase must be available.
  
  

 Return & Exchange Process

• To initiate a return or exchange, please contact us on WhatsApp:
• +92 336 7207415
  
  

Our team will guide you through the process. Items sent without prior confirmation will not be accepted.

Damaged or Wrong Product

• If you receive a damaged, leaking, or incorrect product, please contact us immediately.
  In such cases, **Al Najam Fragrance will take full responsibility, including delivery charges.

 Non-Returnable Items

The following items are not eligible for return or exchange.

• Used or opened perfume.
• Sale items

 Refund Process

• Once we receive and inspect the returned item, we will notify you regarding approval.
• If approved, your refund will be processed via **bank transfer** within **10–14 working days

 Return Shipping Charges

• Customers are responsible for return delivery charges
• However, in case of **damaged or wrong product, we will cover all costs

Contact Us

• For any questions or support, feel free to contact us:
• WhatsApp: +92 336 7207415
• Email: alnajamfragrance@gmail.com

Thank you for choosing Al Najam Fragrance. We are committed to providing you with a smooth and reliable shopping experience.